End User representatives
There is increasing pressure on agencies due to larger-scale natural hazards and financial constraints. Response and recovery is becoming more complex and emergency managers are more likely to become overwhelmed, leading to potential breakdowns in team coordination and errors.
Researchers are working with agencies to develop practical ways to help people cope in complex situations and better recover from breakdowns and errors. Towards this aim the project has three main research streams that seek to i) provide enhanced methods of making decisions; ii) develop methods to better monitor and modify the behaviour of teams; and iii) to identify the enablers and barriers to organisational learning so that the capabilities needed can continue to adapt and change.
This will include constructing straightforward ways for strategic level managers to track the performance of teams they are responsible for to ensure the team is not operating at the edges of safety. For example, using skill-based training to enhance peripheral vision and memory in decision making, developing breakdown indicators that can indicate a malfunctioning team for team monitoring, and unpacking the values and challenges that both enable and constrain learning from reviews of organisational performance.
Researchers have visited 18 agencies in Australia and New Zealand to collect data and discuss the issues around decision making, team monitoring and to identify how agencies currently assess and learn from reviewing their organisational performance. This has included urban and rural fire agencies, land management agencies, state emergency services, council officers with responsibility for search and rescue, and the Red Cross.
There is increasing pressure on agencies from larger-scale natural hazards, financial constraints and declining volunteer numbers.
The journey towards a mature system for managing safety has previously been imagined as a 'ladder' that organisations need to climb. Our research suggests there are twelve steps on this ladder for an organisation to achieve 'safety redemption'.
This Project aims to provide enhanced ways of:
- Making decisions in complex situations
- Monitoring teams to detect problems
- Learning from operational performance
This project has three main research streams that are:
•Providing enhanced methods of making decisions;
•Developing methods to better monitor and modify the behavior of teams
•Identifying the enablers and barriers to organizational learning