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This study will examine in-depth lessons from historical emergencies and disasters by engaging with state and federal response agencies, as well as those supporting response and recovery, and local government.
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How can incident management teams function to the best of their ability in challenging and high stakes environments? This research has developed practical techniques and strategies to help emergency managers to function in complex situations – situations which can exert extreme pressures on response and management teams, sometimes causing breakdowns in teamwork that can lead to impaired operational response.

Two tools have been developed, the Emergency Management Breakdown Aide Memoire and the Team Process Checklist. The tools’ flexibility and ease of use helps emergency managers to strengthen teamwork before, during and after emergencies. The tools can be used during training, during emergencies, and in after-action reviews. Agencies that are already trialling these techniques include the South Australian Country Fire Service, Tasmania Fire Service and NSW State Emergency Service.