Peter Hayes

Emergencies are increasing in complexity, duration, and the number of agencies involved. This is likely to lead to an increasing number of errors being made, breakdowns in teams and degraded operational situations. These problems will play out within the context of a decreasing tolerance in the community and their political representatives. Rather than distributing the blame to individuals we need to acknowledge that errors and breakdowns in emergency management teams will occur, and that it is important to seek and manage them in a mature and systematic way. The current project has three main research streams that are examining team monitoring, decision making and organisational learning.