Module 2: Onboarding

Onboarding is the process where a new volunteer learns everything they need to know when they first start. Research has shown that effective onboarding plays a vital role in retaining emergency service volunteers. Effective onboarding will help new volunteers understand what they will be doing, feel satisfied with their roles, improve their ability to perform, and help them fit in and feel valued.

Module 2: Onboarding can be used to support volunteer registration, induction, support, training and engagement.

This module includes instructional videos and interviews, tip sheets, checklists, case studies, thinking exercises and useful templates (for example, an induction booklet or PowerPoint presentation that could be used to present important information to new volunteers) that will help you to support new volunteers more effectively in the future. Please note that this module is a large zipped file and may take a while to download. 

You can also download a reduced file size version of this module here. Note that this reduced file does not include the video files included in the full module, but instead includes YouTube links that you can use to download the videos if and when you need them. 

In addition to improving the way you support volunteers, you may also want to improve the way you recruit new volunteers and lead your current and future volunteers:

• Module 1: Recruiting can be found here.
• Module 3: Leading can be found here.