@article {bnh-1839, title = {A theoretical framework for negotiating the path of emergency management multi-agency coordination}, journal = {Applied Ergonomics}, volume = {47}, year = {2015}, month = {03/2015}, pages = {300-307}, chapter = {300}, abstract = {

Multi-agency coordination represents a significant challenge in emergency management. The need for liaison officers working in strategic level emergency operations centres to play organizational boundary spanning roles within multi-agency coordination arrangements that are enacted in complex and dynamic emergency response scenarios creates significant research and practical challenges. The aim of the paper is to address a gap in the literature regarding the concept of multi-agency coordination from a human-environment interaction perspective. We present a theoretical framework for facilitating multi-agency coordination in emergency management that is grounded in human factors and ergonomics using the methodology of core-task analysis. As a result we believe the framework will enable liaison officers to cope more efficiently within the work domain. In addition, we provide suggestions for extending the theory of core-task analysis to an alternate high reliability environment.

}, keywords = {Boundary spanning; Emergency management; Multi-organizational core-task analysis}, doi = {doi: 10.1016/j.apergo.2014.10.014}, url = {http://www.ncbi.nlm.nih.gov/pubmed/25480001}, author = {Steve Curnin and Owen, Christine and Paton, Douglas and Brooks, B} }