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Learning as we go: developing effective inclusive management – case studies and guidance
Title | Learning as we go: developing effective inclusive management – case studies and guidance |
Publication Type | Report |
Year of Publication | 2020 |
Authors | Young, C, Cormick, C, Jones, R |
Document Number | 632 |
Date Published | 12/2020 |
Institution | Bushfire and Natural Hazards CRC |
City | Melbourne |
Report Number | 632 |
Keywords | case studies, diversity, guidance, inclusion management |
Abstract |
Diversity and inclusion (D&I) is now an imperative for all emergency management organisations (EMOs) if they are to mitigate and manage the human and social risk associated with the changing risk landscape communities now occupy. The increasingly unprecedented natural hazards events, systemic nature of the impacts and the intersection with other events (such as COVID-19), are changing what is being experienced, and what is needed to respond and recover from these events. It has brought into focus the need to build robust and resilient social infrastructure in communities and organisations prior to events or implementation of activities. The area of social and human risk that is associated with D&I, has for the most part, been seen as secondary to more technical and tangible risks, and its value is not well understood. Management of D&I happens at all levels of the organisations – from upper level leadership to frontline workers – and is strategic and short-term. It has two aspects:
Due to the new needs arising, management of D&I is emergent and inherently risky as there is a high level of innovation involved in many activities. Obtaining an inclusive and diverse workforce is a long-term proposition requiring stamina and flexibility. It requires changing not only social and organisational structures and culture, but how people think and act within them. This not a straightforward task; it requires not only progressing the agenda, but also ‘holding the line’ and thinking creatively when there are adverse responses, which are a natural part of the change process. It is also an agenda that requires deep collaboration within organisations and all those within the emergency management sector (EMS) for the foreseeable future. The case studies in this document illustrate that although there may be common principles that underpin practice, there is no one management prototype or model. It is a process of conscious decision making where what is managed and how it is managed is determined by who is being managed, their context, and the specific needs that arise from this. These factors are also influenced across time by changing social, environmental, political and economic circumstances, and ongoing learning and being able to adapt in response to this are central to effective management. What works one year may not work in the next (Young and Parry, 2020), and what works in one context will not necessarily work in another. There is no fixed-point destination to arrive at, rather a series of destinations that organisations and communities transition through as they work towards the desired inclusive outcome. As a result, management of this area is highly dynamic and more reliant on process to manage the multiple uncertainties associated with achieving outcomes. It also requires leading from behind and guiding, rather than dictating, so that people achieve awareness and feel enabled to act. The case studies also highlight the importance of having a social mandate to operate. This is particularly important for maintaining longer term activities, as it is built upon trusted relationships and the connections that support this. Trust-based relationships are not something that can be manufactured. They are earned through authentic and respectful interactions that are maintained, and where actions match the words that are spoken. It is critical for leaders at all levels to appreciate that people will not follow, engage with, or take instruction from someone they do not trust or they feel is being tokenistic. It is also important to note that management starts at the top of organisations, but its effectiveness is ultimately determined by how it is grown and maintained at the bottom and middle of organisations. The other common aspects found to support effective D&I programs include:
Inclusion is not about being permissive. It is about understanding the formation of new boundaries and who should decide those boundaries. The diversity conversation is also not one conversation. It is the coming together, and inclusion, of many different voices so a collaborative outcome can be negotiated. This document presents case studies and examples of best practice and knowledge that have been collated with experts within EMOs who were part of this study. As practice is evolving rapidly, its purpose is to provide reference points for practitioners to support broader development of the D&I agenda. They show that organisations are learning and building as they go, and that some of the best resources the EMS have are their practitioners. It also provides resource materials that have been developed to support D&I practitioners by the EMS and other industries. This document is a support document for the Diversity and inclusion framework for emergency management policy and practice (Young and Jones, 2020), which provides overarching concepts, principles and processes that guide management activities. As a result, it should be read in conjunction with the framework. |
Refereed Designation | Non-Refereed |