Toni Richardson

Toni Richardson

Lead end user

Many volunteer-based emergency service agencies experience high rates of volunteer turnover, in some cases as high as 20% each year. At times, up to half of all new recruits leave within the first two years. Finding out why this happens – and developing ways to improve volunteer retention – was the focus of this study. While the team determined there was no need for a leadership program per se, because most agencies offer a variety of programs that meet the traditional needs of leadership development, self-determination theory has been identified as a simple method to introduce to volunteer leaders.
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