The Diversity and Inclusion Framework was designed in response to needs identified in collaboration with practitioners across the emergency management sector, including the need for greater understanding of the implementation process and role of inclusion, identification of structures and practices to support that implementation, and possible mechanisms that address a lack of diversity and inclusion.

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You can also download support documents that will help you apply the contents of the Framework:

• Learning as we go: developing effective inclusive management presents case studies and examples of best practice and knowledge, to show that organisations are learning and building as they go and that some of the best resources that emergency management services have are their practitioners. It also provides resource materials that have been developed to support diversity and inclusion practitioners. Download it here. 
  
  
• Young people and the emergency services: working towards inclusive partnerships provides an overview of what is important to young people, their areas of interest and their motivations to engage in their community. It provides strategies (including links to existing resources and checklists) of how to find ways to work with young people, and the skills, attributes and capabilities that young people bring to an organisation. Download it here. 
  
  
• Building inclusive partnerships with culturally and linguistically diverse (CALD) communities provides basic guidance for emergency services practitioners to support the building of respectful and inclusive partnerships with culturally and linguistically diverse (CALD) communities. It focuses on general guidance that applies when working with all CALD communities, however each community will have its own context and character, so it's important to be mindful of the need to adapt practices to work with each community's specific needs. Download it here. 

The Recruitment and Retention Toolkit for Emergency Volunteer Leaders was designed to support emergency services leaders with their volunteer management practices. The Toolkit includes easy-to-use guides about: recruiting volunteers for emergency services, supporting new volunteers, volunteer management, emergency volunteer recruitment messaging, and volunteer succession planning.

This evidence-based Toolkit is the product of a partnership between the CRC, Curtin University, University of Western Australia, and Department of Fire and Emergency Services (WA).

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Incident management and emergency management teams respond to emergencies day and night. Decision makers in these teams are often confronted with emergencies that are dynamic, complex and uncertain, with several agencies involved. These complex contexts can lead to an increased number of poor decisions and errors being made. It’s important to acknowledge that errors and poor decisions will occur, and to seek and manage them in an informed and systematic way.

Forming part of the Improving decision making in complex multi-team environments project, these six tools – four team management tools and two strategic decision-making tools – were developed to improve teamwork and enable strategic decision making in emergency management. 

TEAM MANAGEMENT TOOLS

Emergency Management Breakdown Aide Memoire

This tool assists emergency management teams in dealing with breakdowns in communication. It is a checklist that helps to recognise team breakdowns through their outputs (for example, incident action plans) and formal/informal organisational networks. It also offers a five-step practical resolution strategy.

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Team Process Checklist

This tool assists emergency management teams in dealing with breakdowns in communication. It is designed to provide a health check for teams and, if there is a problem, to help determine what the problem is. This checklist helps people think through three aspects of effective teamwork: communication, coordination and cooperation.

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This tool is also to download in Spanish here.

You can also download a how-to guide for the Emergency Management Breakdown Aide Memoire and Team Process Checklist here. 

Emergency Management Non-Technical Skills

This tool is designed to help emergency management individuals and teams to enhance their cognitive, social and personal skills (known as non-technical skills) to complement technical skills and strengthen individual and team capabilities. It focuses on seven non-technical skills – communication, coordination, cooperation, leadership, situation awareness, decision-making, and coping with stress/fatigue – and provides descriptions and behavioural markers that can be used to determine how effectively these skills are being used and where improvements can be made. 

Use tool

Download the PDF version here. 

Key Tasks Cognitive Aid

This tool is a checklist for regional and state control centres. It is designed to prompt leaders during a crisis to ensure their teams are undertaking the tasks that are most important to effective performance. It covers five phases of a control centre’s incident management process: readiness, escalation, coordination, de-escalation, and termination. Within each phase is a checklist that can be used to tick off the key activities required. 

Use tool

Download the PDF version here. 

STRATEGIC DECISION-MAKING TOOLS

Psychological Safety Checklist

This checklist can be used to create a psychologically safe decision-making environment. The checklist acknowledges that there are simple strategies to use so that people can feel safe while enhancing or establishing trusting relationships very quickly.

Use tool

Download the PDF version here.

Cognitive Bias Aide Memoire

This tool can be used by teams to identify cognitive biases in the decision-making process. It is best used for key decisions and involves two steps: 1) assessing available information, intelligence and decisions and 2) determining the meaning of the information, intelligence and decisions. 

Use tool

Download the PDF version here.

These resources were developed as part of the CRC's Tactical Research Fund project, Positive mental health in young adult emergency services personnel.

Each resource provides practical evidence-based tools to promote positive mental health and wellbeing in young adult (16-25 year old) emergency service volunteers. Developed directly with young people, these can be used at an individual, local and organisational level to minimise the impact of traumatic experiences of volunteering. 

Access resources

The young volunteer positive mental health and wellbeing resources are:

• Care4Guide: a self-completed guide to positive mental health and wellbeing as a young fire and emergency service volunteer. This guide is designed to be used by volunteers to maintain and practice positive mental health. It can also be used by leaders and organisations to promote positive mental health and wellbeing within emergency services and other volunteer-based organisations. 
• Care4Guide posters. 
• Care4Guide social media assets. 
• Fact sheets of key findings from this project, highlighting the research-based evidence behind the Care4Guide and other resources. 

There is also a Young Volunteer Wellbeing Framework and an Agency Implentation Guide, which are both accessible in the project final report, for emergency service organisations to support the mental health and wellbeing of young adult volunteers.