Student researcher

Vivien Forner Research Leader

Leadership to improving the retention and engagement of volunteers in emergency service agencies.

In order to improve volunteer commitment, maintain adequate numbers of volunteers and retain the knowledge and experience of long serving members, non-profit organisations must find means to improve the quality of the volunteering experience and better support and motivate their volunteers. Quality leadership is considered essential for a positive volunteer experience and overcoming barriers to ongoing participation in volunteering.

This project aims to improve the leadership capabilities of those who manage and supervise volunteers. Researchers at the University of Wollongong are testing the impact of a Leadership Development Program which teaches leaders evidence based approaches for supporting their volunteers and building a positive work climate within the brigade/unit.